What I Do as a Training and People Development Manager

I wrote about this more than 20 years ago (see here). These are my thoughts today.

I help new team members get started the right way:

• Here’s what we’re about and why it matters

• What we believe, and how your role fits in

• What you’ll need, who to ask, and how to get help

• Meet the people who’ll guide you

• Set up your space, tools, and schedule

• What your role looks like and how you can grow

• What we expect - and what you can expect from us

• Clear roles. Safe environment. Mutual respect.

• Use your voice, speak up, ask, and contribute

I help people grow and work better together:

• Break things down into steps that make sense

• Make learning stick with real-world practice

• Set clear standards so we all know what good looks like

• You learn from me, I learn from you

• Practice. Adjust. Practice again.

• We solve problems together and share what we learn

• Stay aligned with the big picture

• Pay attention to the details that matter

I use tools that build skills and confidence:

• Stories that stick

• Learn by doing, not just listening

• Feedback that helps, not hurts

• Mentors who walk alongside you

• Quick lessons, not just long classes

• Simple examples and real-life comparisons

• Listening deeply, not just checking boxes

• Supporting change instead of forcing it

• Helping people through resistance until they find their footing